Support Desk Control

Paste an API token to open the desk. Tokens are issued per agent and carry only that agent's account access.

Support Desk Control

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Channels click a channel to configure it

Connector	State	Last sync	Failed items

Open escalations

Level	Ticket	Why	Since

Accounts answer rate decides whether the public badge shows at all

Account	Open	Unanswered	Answer rate	Median first reply	Projected badge	Breaches	Unconfirmed